Telemarketer Kaihoko ā-Waea
Telemarketers promote and sell goods or services by telephone.
Telemarketers may do some or all of the following:
- take or make calls to sell goods and services to customers
- explain the product or service they are promoting to customers
- persuade customers to upgrade their existing service
- raise funds for charity
- ask people to pay their bills
- keep and update records of sales and customers
- make appointments for sales representatives
- follow up on telephone messages left by customers
- gather information about customers and conduct polls or surveys.
Useful experience for telemarketers includes:
- sales experience
- customer service
- work that involves helping or motivating people.
Telemarketers need to be:
- good listeners and communicators
- good at customer service
- tolerant, tactful, and patient
- confident and persuasive
- resilient and able to cope with rejection
- able to manage their time well.
Telemarketers need to have:
- knowledge of the companies, products or services they call people about
- customer service and sales techniques
- the ability to explain technical details clearly
- the ability to solve problems and make decisions quickly
- a good telephone manner.
- usually work flexible hours, which may include weekends or evenings
- work in call centres and offices, and may work from home.
There are no specific secondary education requirements to become a telemarketer. However, NCEA Level 1 English is useful.
Telemarketers may progress to become market research analysts or sales representatives, or move into management roles.
Telemarketers can specialise in the role of:
- Appointment Setter
- Appointment setters books appointments for leads (people who have shown interest in a company's goods and services) to meet with sales representatives.
Years Of Training
There are no specific requirements to become a telemarketer. However, you need to have a good standard of spoken and written English.
Telemarketers are trained on the job.